Kattys' Designs 100% recycle

• 7-day return window for all non-custom items.
• To request a return, send us a message via the chat — we will arrange a courier pickup for you.
• You will only need to print a small return label and hand it to the courier.

*Custom or personalized items (e.g., engraving or candles made from a customer’s own bottle) cannot be returned, unless damaged or defective on arrival.

If an item arrives damaged, please message us within 48 hours with a photo of the item and packaging — we will replace it free of charge, or issue a full refund, whichever you prefer.

• All products are crafted to order.
• Orders ship within 2–5 business days across the UAE.
• Delivery fee: AED 22, or free delivery on orders above AED 300.

Every order is gift-ready, packed in eco-luxury packaging and includes a personalized gift card.
If you prefer the card blank or addressed to someone else, just message us after placing your order.

This Privacy Policy describes how KattysDesigns (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from beyond the mall (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.